Frequently Asked Questions
Orders $75+ ship free. We offer $7 flat-rate shipping on all other purchases.
We offer full refunds on unused and undamaged products returned within 14 days of delivery. Customers are responsible for the cost of return shipping. Use this form to request a return. Custom orders are not eligible for returns.
In the unlikely event that your candle arrives broken or damaged, please send a photo of the item to email@example.com within 7 days of delivery. Include your name, order number and a brief message and we will ship a replacement or issue you a refund.
Our candles are made with 100% soy wax grown in the USA with cotton wicks that are lead and zinc free. The ingredients we use are always nontoxic, paraben and phthalate free. Our biodegradable wax easily washes away with warm, soapy water meaning our signature jars can be reused as glasswear when you’ve finished burning your candle.
- When burning your candle for the first time, allow the wax to melt to the edge of the jar to avoid tunneling. This could take 3-4 hours.
- Trim your wick to 1/4 inch before each burn. This will extend the life of your candle and help reduce soot. Your candle comes pre-trimmed, so there’s no need to trim the wick on the first burn.
- Don’t burn your candle for more than 4 hours at a time and keep out of the reach of children and pets.
Personalize our gold travel candles for a special event or occasion. Perfect for corporate gifting, client gifts, weddings, baby showers and more. Learn more here.