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FAQ

Candle Care & Ingredients

What ingredients are used in your candles?

Our candles are made with 100% soy wax grown in the USA with cotton wicks that are lead and zinc free. The ingredients we use are always nontoxic, paraben and phthalate free. Our biodegradable wax easily washes away with warm, soapy water meaning our signature jars can be reused as glasswear when you’ve finished burning your candle.

Click here to learn more about the benefits of soy wax.

How do I care for my candle?
  • When burning your candle for the first time, allow the wax to melt to the edge of the jar to avoid tunneling. This could take 3-4 hours.
  • Trim your wick to 1/4 inch before each burn. This will extend the life of your candle and help reduce soot. Your candle comes pre-trimmed, so there’s no need to trim the wick on the first burn.
  • Don’t burn your candle for more than 4 hours at a time and keep out of the reach of children and pets.

Shipping, Returns & Exchanges

What is the shipping policy?

Enjoy free standard shipping on orders of $75 or more. For orders under $75, shipping rates are calculated by USPS at checkout. USPS Ground Advantage and Priority Mail are available, with estimated delivery dates shown at checkout. All orders are processed and prepared for shipment within 1–3 business days.

How long will it take to receive my order?

All orders ship from San Diego, CA.

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Orders are typically fulfilled within 1-3 business days.

Please refer to shipping estimates at checkout for delivery timeframes.

San Diego County orders only: Orders with a delivery address in San Diego County are typically delivered within two business days after shipment confirmation.

Which shipping carriers do you use?

Almost all orders are shippied via USPS. Larger orders may be sent via UPS or FedEx.

Can I return my order?

We want you to love your Corridor Candle Co. products. If you're not completely satisfied with your purchase, we accept returns of unused and undamaged products within 14 days of delivery for a full refund of the product purchase price.

Customers are responsible for return shipping costs. To request a return, contact us using the form below or email sales@corridorcandleco.com. Returned items must be received in their original, unused condition.

Please note that custom orders are final sale and are not eligible for returns.

Damaged Orders

While we carefully pack every order, we know damage can occasionally happen in transit. If your order arrives broken or damaged, please email sales@corridorcandleco.com within 7 days of delivery.

Please include your name, order number, a brief description of the issue, and a photo of the damaged item. We'll review your request and get back to you within 48 hours to make it right.

Custom Orders

Can I order custom candles?

Yes! We love working on custom orders for client gifts, weddings, other small businesses and more. You can personalize our gold travel candles or 9 oz glass jars. Contact us using the button below or at info@corridorcandleco.com to get started.

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Have questions about your order?